Limited Warranty

If you have purchased a hardware product directly from UAB VILNIAUS BLOKAS (Blokas) or from an official reseller, you are considered a Customer for purposes of coverage under this limited warranty.

Blokas warrants that the Product will be free from defects in material or workmanship for a Warranty Period of 12 months from the date of the purchase of the Product by you, the Customer.

Please e-mail support@blokas.io for details on how to raise an issue in relation to your purchase.

Warranty Coverage

In the event of a defect covered by this limited warranty, Blokas will, at its sole option and free of charge to Customer, repair, replace or refund the purchase price paid.

Product that has been repaired or replaced under this Limited Warranty policy will have warranty coverage for the longer of 90 days from the date of repair or replacement; or the remaining original Warranty Period. Replacement parts used in the repair of the Product may be new or equivalent to new or refurbished.

VILNIAUS BLOKAS MAKES NO OTHER EXPRESS WARRANTIES EXCEPT AS PROVIDED HEREIN, AND ANY AND ALL IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR PARTICULAR PURPOSE SHALL ONLY BE IN EFFECT DURING THE 12 MONTH WARRANTY PERIOD PROVIDED HEREUNDER. LIABILITY OF VILNIAUS BLOKAS ON ANY WARRANTY CLAIM SHALL BE LIMITED TO THE ACTUAL PURCHASE PRICE PAID. VILNIAUS BLOKAS SHALL NOT BE RESPONSIBLE TO CUSTOMER OR ANY THIRD PARTY FOR ANY CONSEQUENTIAL, INCIDENTAL OR INDIRECT DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, LOSS OF DATA, REVENUES, SALES, BUSINESS, GOODWILL OR USE.

Exclusions and Limitations

This Limited Warranty policy applies only to hardware products manufactured by or for Blokas that contain a valid serial number. Blokas has no obligation to repair, replace, or provide refunds in the following instances:

  • If the alleged defect arises because Customer has altered or repaired the Product without the prior written consent or authorization of Blokas;
  • If Customer did not follow any applicable instructions for proper storage, usage, or maintenance of the Product;
  • If Customer has failed to notify Blokas of any defect where the defect should have been reasonably apparent on inspection;
  • If Customer fails to notify Blokas of the defect within 12 months of Blokas’ shipment of Product to Customer.

This limited warranty does not cover the cost of shipping the defective Product to Blokas for repair, or the cost of express-shipping the repaired or replacement Product to Customer.

© 2018 Vilniaus Blokas UAB | Address: Užupio g. 5-13, LT-01200 Vilnius, Lithuania | Company no: 304090788, VAT no: LT100009648015 | Contact: hello@blokas.io